Terms of Service

Effective: April 29, 2026

These Terms of Service (“Terms”) form a binding agreement between you and Axolotl Army (“Axolotl Army”, “we”, “us”) and govern your access to and use of the Axolotl Army Portal at portal.axolotlarmy.net and the marketing site at www.axolotlarmy.net (together, the “Service”). Please read them carefully.

1. Introduction and acceptance

By creating an account, clicking “I agree”, or using any part of the Service, you accept these Terms. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you warrant that you have the authority to bind that entity to these Terms, and “you” refers both to you personally and to that entity.

These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy, our Refund Policy, our Data Processing Addendum, and (for Enterprise customers) our Service Level Agreement.

2. Description of the Service

The Service is a software-as-a-service platform that helps you create, manage, and distribute video and outreach content. Current capabilities include:

• AI-assisted video generation (short-form clips and multi-clip stories) using third-party model providers.
• Scheduling and publishing to connected social platforms (TikTok, Instagram, YouTube, Facebook, X, LinkedIn, Threads).
• Lead generation features, including ICP-based prospecting, sequenced outreach, mailbox warmup, and reply detection.
• The AXY assistant (a soldier-axolotl character with portal-wide awareness) and the Axo back-office assistant.
• Operational tooling such as calendars, invoicing, contact records, analytics, and integrations with Google Workspace, Microsoft Graph, and other services you choose to connect.

The Service evolves. We may add, change, or remove features over time. We will give reasonable notice of changes that materially reduce functionality you are paying for.

3. Account registration

• You must provide accurate, current, and complete information when you register, and keep that information up to date.
• One account per human. You may not share login credentials. If your team needs multiple seats, use the team-member feature, which adds collaborators to your account under one of three roles — OWNER, ADMIN, or MEMBER — through the ClientMember model.
• You are responsible for all activity under your account, including activity by team members you invite. Keep credentials confidential and notify us promptly at support@axolotlarmy.net if you suspect unauthorized access.
• You may not register on behalf of someone else without authority, use a false identity, or evade a previous suspension or termination.

4. Subscription plans and billing

4.1 Plans and add-ons

We offer tiered subscription plans (currently Starter, Pro, Premium, and Enterprise) and optional add-ons (such as the Editor Add-on and the Lead Finder Add-on). Current pricing is shown on the pricing page at www.axolotlarmy.net and inside the Portal. Enterprise pricing is set by written order form.

4.2 Auto-renewal

Subscriptions renew automatically at the then-current price for the same billing interval until you cancel. You may cancel anytime from portal.axolotlarmy.net/portal/plan; cancellation takes effect at the end of the current paid period.

4.3 Payment processor

Payments are processed by Stripe, Inc. By providing payment information you authorize Stripe to charge you on our behalf and agree to Stripe’s consumer terms and privacy policy. We do not store full payment card numbers; Stripe holds them under PCI-DSS.

4.4 Currency and taxes

All prices are in United States dollars (USD) unless otherwise stated. Prices are exclusive of taxes. You are responsible for any sales, VAT, GST, withholding, or other taxes imposed on your purchase by your jurisdiction. Where required, we collect and remit applicable taxes through Stripe Tax.

4.5 Credits

Some Portal features (notably AI video generation) consume credits at rates listed in the in-app cost map. Credits granted as part of a paid subscription are usable while your subscription is active and remain on your account indefinitely while the account exists. We reserve the right to expire balances that have been unused for more than 12 months on 30 days’ written notice, but we do not currently apply this rule on a timer. Credits granted promotionally or as a courtesy may have shorter expiry, which we will note when issued. Credits have no cash value and are not redeemable for refunds except where required by law or by our Refund Policy.

4.6 Invoices, dunning, and account state

Invoices are issued at the time of purchase or renewal. If a payment fails, we will retry the charge in line with the Portal’s dunning logic and notify you in-app and by email. The account states we use are:

• FAILED — day 0 onward: Stripe retries automatically per its smart-retry schedule; full access is preserved during the grace window.
• LOCKED — after 3 days of FAILED status: portal access is blocked; you can still pay the overdue balance from the Stripe billing portal so the account can be restored. Generation, publishing, and editor features are paused.
• SUSPENDED — after 7 days of FAILED status: outbound social publishing is paused (your scheduled slots are pulled). Portal access, AI generation, credit top-ups, and editor features continue to work.
• CANCELLED: if you cancel manually or we cancel for non-payment, the subscription closes and access ends. We do not currently auto-cancel on extended non-payment; accounts can sit in SUSPENDED until you either resolve the payment or cancel.

You can resolve a failed payment at any time from the billing portal in portal.axolotlarmy.net/portal/plan.

5. Free trial and freemium

If we offer you a free trial or freemium tier, we will tell you the scope and duration before you sign up. We do not charge a paid subscription fee while a trial is active. At the end of a trial, your plan converts to the paid tier you selected at sign-up unless you cancel before the trial ends. You can cancel at any time from portal.axolotlarmy.net/portal/plan.

6. Cancellation and refunds

• You may cancel your subscription at any time from portal.axolotlarmy.net/portal/plan. Access continues through the end of the period you have already paid for, and we will not bill you for any subsequent period.
• Subscription fees are non-refundable. We do not offer a 7-day, 14-day, or 30-day money-back guarantee on any monthly or annual tier. Subscription fees fund AI generation capacity that is reserved for you regardless of whether you use it; a blanket money-back window on a usage-based AI product creates an obvious abuse vector and is unfair to customers paying their fair share.
• We will issue a refund on a discretionary basis for billing errors, service-side failures to deliver, or where required by statutory consumer-protection law. Email support@axolotlarmy.net with the affected charge details. The full criteria are in our Refund Policy.
• Credit top-ups are non-refundable once consumed. Unconsumed top-ups are refundable only within 24 hours of purchase, per the Refund Policy.
• The full Refund Policy governs any case not covered above, and controls if there is any conflict with this section.

7. Customer content and license

“Customer Content” means everything you upload, submit, or generate using the Service: prompts, reference images, audio, video, captions, brand profiles, lead and contact data, outreach copy, and the outputs the Service produces in response to your inputs.

• Ownership. You retain all right, title, and interest in and to your Customer Content, subject only to the upstream model licenses in Section 10.3.
• License to us. You grant Axolotl Army a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, display, and modify your Customer Content solely to provide, secure, and support the Service. The license terminates when you delete the content or the account, subject to backups and legal-hold obligations described in our Privacy Policy.
• Aggregated, anonymized usage data. We may compute and use aggregated, anonymized statistics about how the Service is used (for example, error rates, generation latency, feature adoption) to operate, secure, and improve the Service. Such data does not identify you or any individual.
• Model training.We do not train our own AI models on your Customer Content. Inference is performed by third-party model providers (Anthropic, OpenAI, ElevenLabs, Kie.ai, Runway, Deepgram) under their default API terms — for each of these providers, API traffic is excluded from model training as a matter of their published policy. We have not negotiated additional zero-retention contracts beyond those default terms. Each provider’s policy is linked from our Sub-processor list at /legal/subprocessors.

8. Acceptable use

You must use the Service lawfully and respectfully. You may not, for example, generate sexually explicit content, harass identifiable people, deepfake real people without consent, run spam, scrape the Service, probe its security, or interfere with other users. The full list of prohibitions, plus the cold-email rules that apply when you use Lead Finder, is in our Acceptable Use Policy. Violations of the AUP are violations of these Terms.

9. Third-party services

The Service interoperates with third-party services that you choose to connect, including (without limitation) Google APIs (login, Gmail, Calendar, Drive, Maps), Microsoft Graph (Outlook calendar), Stripe, the social platforms you publish to, and the AI model providers used for generation. Your use of those services is governed by both these Terms and the third party’s own terms and privacy policies. We are not responsible for the availability or behavior of third-party services. You can revoke access to any connected account at any time from portal.axolotlarmy.net/portal/settings or directly with the third-party provider.

10. Intellectual property

10.1 Our IP

The Service — including the Portal source code, design system, the AXY and Axo characters, the Axolotl Armymarks, and our marketing assets — is owned by Axolotl Army or our licensors and is protected by copyright, trademark, and other laws. Except for the limited rights expressly granted in these Terms, we reserve all rights.

10.2 Restrictions

You may not copy, reverse-engineer, decompile, disassemble, or create derivative works of the Service or its software, except where the restriction is prohibited by law. You may not use the Service or its outputs to build or train a directly competing product.

10.3 Generated outputs and upstream licenses

Subject to your compliance with these Terms and the AUP, you own the outputs you generate through the Service. Outputs are also subject to the licenses imposed by the upstream model providers (for example, Veo 3 for Kie.ai-generated clips and Gen-4.5 for Runway-generated clips, plus Anthropic, OpenAI, ElevenLabs, and Deepgram terms where their models are involved). You are responsible for reviewing and complying with those upstream licenses before commercial use, republication, or training of any other model.

11. AI-generated content disclaimers

• AI-generated outputs may be inaccurate, biased, offensive, or infringe third-party rights. Review every output before publishing it.
• You are responsible for ensuring you have the rights to any reference images, audio, music, or other inputs you provide.
• You are responsible for compliance with the rules of any platform where you publish (for example, TikTok, YouTube, Instagram, X, LinkedIn). Some platforms require disclosure when content is AI- generated; see also the FTC AI-disclosure guidance and Article 50 of the EU AI Act.
• We provide the generation tool but do not warrant accuracy, originality, non-infringement, suitability for any purpose, or that outputs will be free of bias or factual error.

12. Confidentiality

We treat your business data — lead lists, brand profile, draft content, financial records, internal communications — as confidential and use it only to provide and improve the Service for you. You agree to treat our non-public pricing, roadmap, security controls, and other confidential information disclosed to you as confidential, and to use it only to evaluate and use the Service. Confidentiality obligations survive termination for three (3) years, or indefinitely for trade secrets.

13. Privacy

Our handling of personal data is described in our Privacy Policy. Customers acting as a controller of personal data of EU/UK data subjects should also review our Data Processing Addendum.

14. Service-level agreement

Enterprise customers receive uptime commitments and support response targets under the Service Level Agreement. Starter, Pro, and Premium tiers are provided on a best-effort basis without a formal uptime guarantee. We aim to maintain high availability and publish status at our status page when one is available.

15. Suspension and termination

• By us. We may suspend or terminate your access for (a) violation of these Terms or the AUP, (b) non-payment, (c) activity that creates a security or stability risk to us or other users, or (d) where required by law or court order. Where practicable we will give notice and an opportunity to cure.
• By you. You may terminate at any time by cancelling your subscription and deleting your account from portal.axolotlarmy.net/portal/settings.
• Effect of termination.When you cancel, your access ends at the end of the period you have already paid for and we stop billing you. Cancellation does not delete your existing data — your videos, content, leads, and history remain on the account so that re-subscribing always restores access. To remove your data, submit a deletion request via Settings → Privacy & Data (or email legal@axolotlarmy.net); an operator processes the request and confirms deletion within 30 days. Subject to the legal-hold exception (e.g. invoice records retained for tax and SOX purposes), all Customer Content is then permanently removed.

16. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXOLOTL ARMY AND ITS LICENSORS DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT GENERATED CONTENT WILL BE FREE OF BIAS, ERROR, OR INFRINGEMENT.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100).

WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the limitations above may not apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

18. Indemnification

By you. You agree to defend, indemnify, and hold harmless Axolotl Army, its affiliates, and its personnel from and against any third-party claim, loss, or expense (including reasonable attorneys’ fees) arising from (a) your Customer Content, (b) your use of the Service, (c) your breach of these Terms or the AUP, or (d) your violation of any law or third-party right.

By us. We will defend you against any third-party claim that the Service code itself, as we provide it, infringes a valid third-party intellectual-property right, and pay damages finally awarded against you on such a claim, provided you give us prompt notice and reasonable cooperation. This obligation does not apply to (i) generated outputs (which are subject to upstream model licenses), (ii) modifications you or a third party make to the Service, (iii) combinations of the Service with software or data we did not provide, or (iv) your Customer Content. If we believe the Service may be subject to such a claim, we may modify it, obtain a license, or terminate the affected feature with prorated refund. This Section 18 sets out our entire liability for IP infringement.

19. Dispute resolution

19.1 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules.

19.2 Informal resolution

Before filing any claim, you agree to try to resolve the dispute by contacting us at legal@axolotlarmy.net and engaging in good-faith negotiation for at least 30 days.

19.3 Binding arbitration; class-action waiver

Any dispute that is not resolved informally will be settled by binding arbitration administered by JAMS in San Francisco, California, under the JAMS Streamlined Arbitration Rules. Arbitration will be conducted on an individual basis. You and Axolotl Army each waive any right to bring or participate in a class action, collective action, or representative proceeding, and waive any right to a jury trial.

19.4 30-day opt-out

You may opt out of the arbitration provision in Section 19.3 by emailing legal@axolotlarmy.netwithin 30 days of first creating your account, with the subject line “Arbitration Opt-Out” and your account email in the body. Opting out does not affect any other part of these Terms.

19.5 Carve-outs

Either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights without first using the informal or arbitration steps above.

19.6 Consumers in the EU and UK

If you are a consumer in the European Union or the United Kingdom, nothing in these Terms removes mandatory consumer-protection rights you have under the law of your country of residence, including the right to bring proceedings in your local courts.

20. Changes to these Terms

We may update these Terms from time to time. For material changes we will give you at least 30 days’ notice by email and a banner in the Portal before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, cancel your subscription before they take effect.

21. General

• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified only to the extent necessary to make it enforceable.
• Entire agreement. These Terms, together with the documents they incorporate by reference and any order form you sign with us, are the entire agreement between you and us about the Service and supersede prior agreements about the same subject.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, governmental action, internet or third-party cloud-provider failures, and labor disputes.
• Export controls and sanctions. You may not use the Service in, or export the Service or any output to, any jurisdiction subject to comprehensive U.S. trade sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and you may not be a person on any U.S. government denied-party list.
• U.S. government end users.The Service is “commercial computer software” under FAR 12.212 and DFARS 227.7202; rights are licensed to U.S. government end users only as set out in these Terms.

22. Contact

Legal notices and questions about these Terms: legal@axolotlarmy.net.